Saturday, February 18, 2017

Upgrade Issues Abound!!!

Yes, you will have issues.  There will be many.  Our upgrade (and likely yours) includes upgrades to the technical infrastructure - SQL, windows server, SharePoint, etc.  There are many scripts, manual steps, and checklists that your DBA/system administrator will need to execute.

Here is a humorous exchange between our business analyst and DBA (better than a Dilbert cartoon!):

BA: Sorry ---  another fix to add for you R3 backlog. R3 Excel Add In Issue.

DBA: Unsubscribe.

BA: Thank you for your interest in our hourly blog series: All That Is Wrong With R3 AX.

We will ensure that all your contact addresses are updated regularly with these issues as and when they are reported to our site.

Please note that we are not affiliated with any Do Not Call list and we will strive to ensure that your waking life is dominated by our posts.

 Keep track of issues encountered and what the solution was.  Build yourself a 'recipe' of steps to follow.  Please be patient with your technical staff during your upgrade project.  And for the technical staff - document, document, document!


  1. What tool(s) do you use to keep track of issues? What do you mean by "build yourself a recipe of steps to follow", and how do you share that with others?

    Thanks again for all the sharing!

  2. Great questions!!! This is something that I've spoken to at Summit and in webinars - check out my presentation on Cutover Planning. I will write some new blog posts to answer these questions in detail. Sorry for now replying sooner, I was travelling in China.

  3. Check out my latest post on Tracking Issues.